Refund Policy

Because Safehealth delivers digital credits used instantly, we keep refunds simple and fair.

Unused credits

If you purchased a credit pack and have not used any credits, you may request a full refund within 7 days of purchase by emailing billing@safehealth.ai.

Partially used credits

ImproveIt is currently free to use, so there are no scan or subscription charges to refund. If paid plans become available in the future, refund terms will be updated here before any charge is taken.

Failed scans

If a scan fails because of our system (not a poor photo), we automatically refund that credit. If you believe a credit was wrongly deducted, contact us within 48 hours.

Processing time

Approved refunds are processed within 5–7 business days to the original payment method.